Modernizing the Egyptian Government and putting Egypt at pace with the latest governmental
technologies worldwide is considered a major milestone for the successful application
of the Egyptian Reform Structure and Adjustment Program (ERSAP) in the era of president
Mubarak. The modernization process will create a better climate for service provision
and would result in a better service provision mechanism that satisfies citizens’
demands and raise to their expectations in terms of efficiency, and speed.
In accordance, the Ministry of Communication and Information Technology in cooperation
with the Ministry of state for administrative development, and all the other Ministries
and government bodies established a complete framework for automating the services
that the government provides and that sum up to over 700 service through the E-Government
The site is considered the first step towards establishing an Egyptian E-Government
that levels with the international governmental systems worldwide and that is supported
by the latest technologies.
Delivering efficient interactive services to the public over the telephone and internet
The project’s slogan is “ The Government Now Delivers” . Accordingly the project’s
main goal is the extension of congregated government services to citizens, companies,
and investors, ensuring that the government services reach citizens close to their
residence or proximity, and giving companies and investors the chance to get the
services directly from their offices.
This site displays the government services that have been restructured and automated
in a congregated and direct way that helps the navigator to find the government
service that he/she is looking for easily. The site moreover, provides complete
transactions over the networks for some services starting from the inquiry stage
passing through the other stages ( forms, procedures,…etc) reaching the submission,
payment, and delivery stage.
1. To Provide services efficiently to Citizens, companies, and Investors through
ensuring the following
- Outreach to all beneficiaries The aim is to extend
congregated services to citizens regardless of their location or proximity to governmental
service provider bodies. This concept will eliminate the need for physical location
in governmental offices whenever essential services are required.
- Timely and efficient delivery Services will be
Provided to citizens, companies, and investors in a way that satisfies their expectations-
and within a convenient time framework. This will be achieved through upgrading
governmental procedures, omitting unnecessary tasks, eliminating obstacles, and
providing services for longer hours, and during weekends.
- More Productivity/ quality performance The target
of efficent service provision can be achieved through restructuring services dynamically
to meet citizens' expectations, and personalizing delivery to each reciepent’s demands.
2. To Deploy a new philosophy and work methodology in government offices in a mode
that would help
- Smooth transition of the Egyptian government operations to accommodate
changes in the new globalization era
Egypt's participation in international agreements ( e.g. the European union partnership
agreement) requires that government performance be maintained at a level equivocal
to governmental systems worldwide. The E-Government project will contribute to the
transition by providing and integrating the latest technology required for best
- Government expenditure reduction
The approach is expected to Minimize government expenditure, through proposing a
new mechanism of governenmet procurment, enterprise resource planning (ERP), and
efficent allocation of government resources.
- Accurate updated Information to Decision Makers Providing decision makers
with accurate and updated information that supports the decision making process,
and enable constant follow up on the progress of the development projects.
To read more please visit Ministries Automation Project
The project is being executed by the Ministry of Communication and Information Technology
-in cooperation with the Minstry of State for Administrative Development, and will
involve all the Egyptian Ministries and Government bodies.
For further information-or-inquiries about the project contact us at
Ministry of State for Adminstrative Development
3 Salah Salem street , Cairo 11763
For more information about E-Gov documents please